FAQ

General

What are your business hours?

Our office is open Monday to Friday 9 AM - 5:30 PM (UTC/GMT +8 hours). If you call during this time and there is no answer, please leave a message and we’ll get back to you as soon as we can. Because of the time difference, e-mail would be the easiest way to get a hold of us.

Where can I see your products in person?

Please e-mail service@outerboro.cc to schedule an visit to our Taipei Show Room.

How do I clean / wash my clothing?

Every garment has a clear wash label that provides instructions on how to care for the item. Please check the instructions prior to washing.

For Motile Pants: We recommend machine-washing your pants with cold water and lay them flat to dry (do not use fabric softener). You can also put your pants in the dryer on low for 5-10 minutes or iron them on low. The heat will help to re-activate the water-repellency. If you have any specific questions regarding the care of your garment, feel free to e-mail us.

Some of your products are water repellent, is this function permanent?

Unfortunately, the repellency is not permanent and does wear over time. The good news is we make sure we meet a strict standard of 80/20, which in plain English means there will be at least 80% repellency after 20 washes. We work closely with our fabric suppliers and international regulatory fabric testing centers to ensure this standard is met. At the same time, we are constantly striving to increase the standards and durability of these functions.

What size should I buy?

All products have a clear sizing chart you can refer to. For pants, you should buy the size you normally buy in other brands. For example, if you wear size 32 pants, then buy 32. If you are still unsure or in between sizes, we suggest going one size bigger since our clothing are designed to be more fit.

Do you provide custom alterations?

We can hem pants at your request if needed, just send us an e-mail or make a note in the order. Please understand that it may take extra days to receive your item. Also, we do not provide returns and exchanges on items that have been altered.

Shipping & Returns

Please read information HERE.